Echogenie Blog
Agent Coaching Autopilot with Infogenie
Bundle QA scores, product enablement, and next-best coaching moments into a single canvas so supervisors can act in minutes, not days.
When a call, email, or chat is processed across Talkdesk, AI models comb through the entire exchange for unacceptable situations: missing disclosures, threats, misconduct, or any non-compliant behavior that could harm customers or violate internal policy. Instead of burying this in QA notes, the insight is pinned to the specific timestamp, sentiment, and agent involved so managers or admins can immediately monitor the event through clear KPIs.
Every support org deserves a compliance co-pilot
Talkdesk turns qualitative QA into measurable KPIs so leaders can spot misconduct trends, reinforce the right behaviors, and prove controls to auditors without slowing down the customer journey. Embed it in your contact center playbook and give managers immediate visibility into anything that threatens trust.
